You must be the change you wish to see in the world
— Mahatma Gandhi
Pune based brothers Abhay and Vijay Badhe appear to have taken this quote to heart. They got tired of the long delays in restaurants in getting tables, food and even the bills. So, instead of just whining about it, they went and built a business that sells solutions to restaurants that fixes the problem. Two years ago, they formed Wings iNet, with the intention of of providing “complete end-to-end solutions to hotel and restaurant industry through its innovative approach and use of the latest cutting edge technology”. Its first product is CaptainPad a wireless system that uses handheld devices for automating restaurant ordering systems.
In Pune restaurants like Rajwada, Green Park, who are now users of CaptainPad, gone are the days where waiter/captain takes order on a paper pad, physically takes it to billing counter and a kitchen. Now the captain carries a smart wireless touch pad device. The whole menu card is loaded in the CaptainPad device. Captain can now send the order from his device wirelessly to the kitchen and billing station. KOT (Kitchen Order Ticket) and billing information will generate instantaneously. Captain need not go to anywhere.
Cooks see a printout of the order immediately after the order is taken. No delay. Also, the system automatically routes the appropriate orders to the appropriate cooks. Waiters also have devices which tell them which dishes to take where. When the customer wants the bill, the captain just clicks an icon on his screen and the bill is printed.
Sounds great in theory, but does it work in practice? I went to Green Park this weekend and to me it seemed that the processing was indeed faster. (But this could simply be a case of confirmation bias.) In any case, the owners/managers of the restaurant seem to be happy with the system. Processing is faster, customers are happier, and for those owners who have a GPRS cellphone, the complete information about the restaurant operations would be available on his mobile device, irrespective of the location. Restaurants are reporting that after the installation of the CaptainPad, the table recurrence ratio has also gone up – i.e. they serve more customers per table per day than earlier.
But what about the actual grunts who have to deal with the system – the captains and the waiters? I tried enticing one of them to complain about the system – to see if there were problems, and whether he preferred the older way of doing things. No dice. He was quite happy with the system.
For a large restaurant, this system appears to be a good investment at Rs 2.5 lakh to Rs 6 lakh depending on the number of captains which the restaurant has. No wonder Wings iNet is hoping to have a 100 customers by the end of the year.
9 thoughts on “CaptainPad: Automating restaurant order processing”
We are a chain of fine dining restaurants Speciality restaurants flag ship brand is Mainland China. We are interested in procuring the CaptainPad.
I’ve forwarded your request and e-mail address to the CaptainPad people. I assumed that is what you wanted. Hopefully somebody there will reply to you directly.
i have a rest. in chandigarh having 23 tables covered by 3 captainas.
i plan to have a plan to instal captains pad.
could u pl. send me the details for rest. with following details
I don’t really know the CaptainPad people. There is a contact e-mail address listed on their website. You should try sending them an email.
Hi , we are starting up a hotel business in Bangalore.I would like to know more about your technology.Please reply to my e-mail id.
Or call at
Please make note that this tech was launch much earlier means around 3 -4 years back by Cafe Coffee Day
This guys just cpoied the same.
i am very interested in the captainpad a device for placing orders in hotels and restaurants however the price is not very clear i need information concerning the country it is manufactured and the total package to make it work also i need to know if franchising of this product is available would also like to know if catalogues can be made availabe thank you
hi opeyemi soetan, can you tell me the location of your restaurant ? we are dealers for captain pad, india
you can contact me on 09822466822 for more details
I am naresh from punjab,we have a 120 cover Multicusine Restaurant with 22 Tables,so i would like to install Captain pad in Restaurant.So plz guide me what is the Formalities as soon as u can .Thanks
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