So Customer is King; and the “loyal” King gets rewards. But how many of us really carry all the paper/plastic around or remember to redeem these? KLISMA, is a new customer loyalty program, that can be used via your mobile – which you always have with you.
KLISMA is primarily focused at providing group buying benefits to employees of corporate and institutional clusters for its services, but it also supports individual customers as well.
KLISMA offers a mobile based membership card. A corporate employee or an individual user can register (free) and get a mobile based ID across all participating retailers in the program. The user can even group family members under one ID. Once the account is setup, the user will be able to obtain digital receipts, return products, redeem m-coupons, and participate in retailers’ loyalty programs using mobile-based KLISMA ID. This service eliminates paper clutter, lost receipts for product returns, the frustration of keeping track of discount coupons and plastic loyalty cards in wallet, purse or key chain. So, you are now a “green shopper” as well.
KLISMA goes far beyond linking everything to the cards a user already carry in their wallet or purse. KLISMA constantly searches through promotions and offers to find the best deals on everything from clothing to groceries to electronics to restaurants. KLISMA’s suggestions are unique to the user, as they’re based on what you typically purchase. For example, if we like a certain store, it might offer us a m-coupon from them for “10% Off All Purchases of Rs.1000 or more”. Or, if we like a certain product, it might show us a “Buy 1, Get 1 Free” m-coupon.
Ajay Aggarwal, the Chief Customer Experience Officer at KLISMA says ‘KLISMA is a comprehensive platform for modern consumers to plan, shop and manage their entire consumption cycle and it also enables modern retailers to deliver desired shopping experience to these consumers.” To say it in a simpler way, KLISMA works more like the “armed forces canteen service” for corporate employees. In a way it engages with corporate customers to deliver its services to its employees.
I bet you are now reminded of Groupon or Snapdeal. But KLISMA begs to differ. KLISMA enables its members to buy anything ranging from a car to a cinema ticket at the time they wish to buy, the price they wish to buy and retailer they to buy from. Since KLISMA is completely member driven and not retailer driven it is truly a pull platform which is the core difference whereas all others are push models. Apart from that, it offers deals to its members. There is a unified loyalty program across all retailers, personalised promotions based on individual shopping pattern and behaviour, very wide products & services range (unlike Groupon and Snapdeal) and mixed channel experience over internet, mobile and phone support.
Ajay Aggarwal has been associated with retail industry since 1993 and post 2006 he tracked the consumer challenges in this industry when he felt the need to have a platform to push for shopping experience advocacy. “I firmly think this will be the future need of matured modern consumers”, assures Ajay.
KLISMA comes from Persistent, and Ajay Aggarwal waxes eloquent when he is asked about his experience of being incubated in Persistent.
“I started working on KLISMA in June 2009 and its basic framework comprises of Cloud, BI, Mobile and Collaboration technologies. This is where I shared the concept with Dr. Anand Deshpande in November 2010 and he invited KLISMA to be part of Persistent and committed his support to make it happen. We worked out a unique innovative model of incubating this within Persistent and it has been a great experience of working as an entrepreneur within a corporate. Very soon KLISMA shall be spun out as a separate entity, jointly owned by Persistent, founders, employees and other investors. I must say large amount of credit for the success goes to Persistent to allow us to operate independently and objectively without any bias.”
We asked Anand Deshpande, CEO of Persistent about how and why Persistent, traditionally a software product outsourcing company, is getting into incubating technology startups. Anand says:
“I am a great believer in the Indian consumer story. KLISMA is a technology based Company for the Indian consumers and we are excited to have built the platform. Persistent has funded and participated in other technology platforms another example would be Parasharplus (http://www.parasharplus.com).
“In addition to incubating products within Persistent we have also announced a partnership to connect entrepreneurs to customers. Recently, we have partnered with 1M/1M an initiative setup by Sramana Mitra who has a goal to help a million entrepreneurs reach $1 million in revenue. Persistent as a technology partner will be reselling and also be a channel for products from select 1M/1M entrepreneurs. In addition, Persistent Systems will also provide outsourced product development services to these companies. In this way, we look forward to help entrepreneurs succeed by bringing new technologies to market.”
In short, other Pune startups that are targeting Indian consumers, and would like some help in reaching the market could approach Persistent for some sort of a partnership, similar to Ajay & KLISMA’s incubation in Persistent.
Ajay is of the opinion that this is the decade of e-commerce in India. Consumer maturity, internet and mobile penetration, 3-G and maturity of supply chain infrastructure in India will give a huge push to this channel in the next 10 years. Like the traditional retail e-commerce growth will also be controlled and limited by government policies, especially FDI in retail. He has no doubt that post 2020 e-retailing space in India will not be different than anywhere else in the world. So if going green and paperless and intelligent is something you like, check out KLISMA’s website