Tag Archives: overviews

Event: Global Technology Outlook 2013 by Dr. C. Mohan (IBM)

On Wednesday, Pune is fortunate to have a very distinguished visitor – Dr. C. Mohan, an IBM Fellow, IBM Master Innovator, inventor of the presumed abort commit protocol in database, and a list of other achievements and awards that is so long that you’ll get bored reading the list.

Mohan is giving a talk on the “Global Technology Outlook” on Wednesday, 24 July, 6pm, at Dewang Mehta Auditorium, Persistent (SB Road). This talk should be of interest to not only technical people but also to a much broader set of people.

Abstract of the Talk

The Global Technology Outlook (GTO) is IBM Research’s vision of the future for information technology (IT) and its impact on industries that use IT. This annual exercise highlights emerging software, hardware, and services technology trends that are expected to significantly impact the IT sector in the next 3-7 years. In particular, the GTO identifies technologies that may be disruptive to an existing business, have the potential to create new opportunities, and can provide new business value to our customers. The 2013 GTO is built not only on its 31 predecessors, but the 100 years of IBM innovation. The 2013 GTO reports on six key findings which form 2 groups. The first group addresses The Rapidly Evolving Infrastructure while the second one addresses The Future of Big Data and Analytics. The six topics of GTO 2013 are: Mobile First, Scalable Services Ecosystems, Software Defined Environments, Multimedia and Visual Analytics, Contextual Enterprise and Personalized Education. In this talk, Mohan will share the GTO 2013 findings with the audience.

About the speaker – C. Mohan

Dr. C. Mohan has been an IBM researcher for 31 years in the information management area, impacting numerous IBM and non-IBM products, the research community and standards, especially with his invention of the ARIES family of locking and recovery algorithms, and the Presumed Abort commit protocol. This IBM, ACM and IEEE Fellow has also served as the IBM India Chief Scientist. In addition to receiving the ACM SIGMOD Innovation Award, the VLDB 10 Year Best Paper Award and numerous IBM awards, he has been elected to the US and Indian National Academies of Engineering, and has been named an IBM Master Inventor. This distinguished alumnus of IIT Madras received his PhD at the University of Texas at Austin. He is an inventor of 38 patents. He serves on the advisory board of IEEE Spectrum and on the IBM Software Group Architecture Board’s Council. More information can be found at his home page

Fees and Registration

The talk is at 6pm, on Wednesday, 24 July, at the Dewang Mehta Auditorium, “Bhageerath”, Persistent Systems, SB Road.

This event is free and open for anybody to attend. Please register here

Apple iCloud – Hype Cycle or Tipping Point for Cloud Computing?

(This article by Amit Naik, an architect at BMC Software, tries to separate out the facts from the hype regarding Apple’s recently announced iCloud offering for the benefit of readers)

Any Apple announcement from new products/services to the Worldwide Wide Developer Conference (WWDC) is often hotly anticipated by the media and the Apple faithful alike. The WWDC 2011 held on June 6th this year was no exception. Steve Jobs (Apple CEO) took the stage to make a whole slew of announcements; most notable among them was iCloud, Apple’s vision of consumer centric cloud services.

Before the ink was even dry on the announcement, iCloud began to be touted as a Windows Killer , as a copy of Android Services, as the next big thing, attacked as not even having to do anything with cloud computing and even got Apple sued. By time all is said and done, gallons more ink will have flowed (or hundreds more blog posts will have been created) regarding iCloud. This post is an effort to separate the Facts from the Hype and provide some overall context on the implications of iCloud in different areas.

What is iCloud?

iCloud is Apple’s vision of a omnipresent cloud connection in all Apple devices that will seamlessly act as a sort of a “super synch” for different Apple applications. However it has a lot more features than just a remote storage mechanism such as DropBox. Let us look at this in a bit more detail:

(Note that as of today, iCloud is in private beta. The full public release has rather amorphously been defined as “in the Fall”. So everything that is known about iCloud is in the form of press releases from Apple/Developers given early access to it.)

Apple iCloud expected usage

There are 9 default services or (Apps) in the free version of iCloud:

Contacts – Your contacts will be synced to the cloud and shared between all of your devices.

Calendars – Calendars in the cloud supports calendars in the cloud, shared calendars and calendars pushed to all of your devices.

Mail – The new Mail service will include an @me.com account.

iBooks – your book purchases and places are stored across your devices.

Backup – Daily backups of your apps, music, camera roll, app data and more over WiFi.

Documents in the Cloud – You can download your documents, and edit it on multiple devices.

App Store – Your apps can be downloaded right to your new devices.

Photo Steam – A new built in feature will move your photos to the cloud so that you can easily share them with others on any Apple Device.

iTunes in the Cloud – Shows you all your songs, albums and artists you have purchased and download to your device. These are limited to only items purchased from iTunes to begin with.

Each iCloud consumer will be given a free 5GB of storage capacity for their mail, documents, and back-ups. A really interesting feature of the service is that for music, apps and books purchased from Apple, and the storage required by Photo Stream doesn’t count towards this 5GB total.

For the PhotoStream service, Apple will store the latest 1000 photos long-term while every new photo taken from any device will be stored for 30 days.

Apple really seems to be shooting for two things with iCloud:

  1. Ubiquity: All iPods, iPhones, iPads that can be upgraded to iOS 5 and all Macs (MacBooks, and Desktops) with OS X Lion will be able to avail of iCloud. This will be at least tens of millions of users if not more. There will also be a Windows client (Windows 7 and up no XP support) that will support iCloud on non Apple desktops.
  2. Simplicity: As presented, the iCloud service looks like it falls into the “Just works” category with minimal user meddling. If Apple can really pull-off this vision the simplicity would be the real killer feature of the service.

Is it cloud computing?

In a rather grumpy post Carl Brooks wrote: “Apple iCloud is not cloud computing.” He went to deride as “Nothing but Streaming Media”. (He has since updated his post to clarify that it has more capabilities).

Let us address this issue “Is Apple iCloud cloud computing?”

YES it most certainly is cloud computing.
Take a look at the figure that I created recently that shows a simplified cloud computing stack.

Cloud Computing Stack

iCloud clearly fits in the top two layers – SaaS and the Client layer.

However there are those that define cloud computing more narrowly as “On-demand Infrastructure (IaaS) or Platform as a Service” in which case, No, iCloud is not strictly cloud computing from this angle. Keep in mind that by now the term “Cloud Computing” or “Cloud” has become so diluted as to be essentially meaningless, so the question raised is in-fact a very relevant one.

What are the challenges Apple faces?

The first and biggest challenge that Apple faces to iCloud is history. This is the fourth time Apple has tried its hand at internet services after failing in its three previous attempts. It first launched iTools way back in 2000 followed by .Mac and its most recent attempt was MobileMe. All the previous attempts were duds and Steve Jobs Apple CEO even admitted it on stage when he was announcing iCloud, calling MobileMe “not our finest hour”. The problem is rather simple – if used correctly the service should fade into the background and be seamless – but Apple is a master at splashy well-designed hardware and “just works”, well thought-thru software, neither of which directly align with iCloud. So the trick of getting it right will all be in the execution.

The second and somewhat lesser problem might be that Apple has underestimated the actual amount of data that its consumers will want to push thru iCloud. Steve Jobs took some pains to address this issue by showing slides with pictures of huge data centers at WWDC (Screen grabs):

Apple iCloud Data Center

And sleek next-gen hardware:

Apple iCloud Datacenter Hardware

Apple is also aggressively investing in building datacenters, so, time alone will tell on this front.

Who is the competition?

Apple is essentially in a three horse race at this point with Consumer Cloud Services. The first and most obvious competitor is Google.

Google’s Android OS has provided much of the functionality of iCloud, namely

GMail and the related contact manager; Google Calendar, Google Docs, where you can view, edit and collaborate on Office-style documents, Picasa for images, Google Books and Google Music, and the Android AppStore.

In a way, iCloud is complete validation of Google’s strategy of Cloud hosted data and consumers with multiple endpoints such as Android based cell phones and Chrome Books. The one difference is that Apple touts “Apps” as the consumption medium of choice Google focuses on the browser as the ultimate medium of consumption. Google and Apple are now locked in bitter fight for consumer’s data and both are using the Cloud as the weapon of choice.

The Second challenger is the dark horse Amazon. Amazon has become the de-facto leader in the “traditional” Cloud computing space. It’s EC2 and other Amazon Web Services (AWS) offerings are the leaders in the IaaS space. What is not as well known is that it is also quietly ramping up its consumer cloud services strategy. The recently announced Cloud drive is just the start with rumored plans for Amazon branded Tablets, Amazon will be in a position to challenge Apple all across the cloud stack for dominance.

The biggest consumer name missing from the list? Microsoft. It was late to the Tablet space after Apple revitalized it with the launch of the iPad. It was unsuccessful in the mobile phone space until its recent moves towards Windows 7 based phones. This is the challenge it must now confront to be relevant again in the Consumer cloud services space.

What are the likely implications?

At the launch of the iPad 2, Steve Jobs had famously declared that we are in the Post-PC era, implying that consumers had moved on from PCs and were ready to embrace more portable devices as their main computers. The iCloud vision would seem to make that a reality.

Earlier, whenever you purchased an iPhone/iPad, the very first thing the device would prompt you to do was sync with iTunes on your PC/Mac. With iCloud this will no longer happen, just type-in your credentials and you are synched with all your data and apps – truly a Post-PC experience.

Another obvious result of this announcement is a phenomenon I like to term “Consumerization of the Cloud”. This announcement is likely to associate the words “cloud computing” with Apple in a very sticky way in the minds of regular (non-tech) consumers. The next time one of us says we work in cloud computing, one sure question is “Is that like the Apple iCloud thing?” As if the cloud hype was not high enough already, this announcement has undoubtedly pushed it to stratospheric (cloudy) levels. However the positive side of this is that Cloud Computing will now become much more main stream than ever before.

About the Author – Amit Naik

Amit Naik works as an Architect with BMC Software. He builds performant cloud solutions with a focus on heterogeneity and monitoring across different virtualization and provisioning vendors in the cloud computing space. His main focus is the Architecture and Design of BMC solutions with emphasis on building highly-scalable systems with REST and other SOA interfaces.

Amit has a Bachelor’s degree from College of Engineering Pune and a Master’s degree from Purdue Univ., West Lafayette. He has more than 15 years of experience in the IT industry, much of it in the USA, across a variety of Technical and Techno-Managerial roles.

Interview with Vikas Joshi – CEO of Harbinger, Pune-based e-learning products company

(The Harbinger Group is a Pune-based software company that has products in the e-Learning space (http://harbingerknowledge.com), and also provides software outsourcing services (http://harbinger-systems.com) to software product companies all over the world. As an example of a successful product company out of Pune, as an example of a company that managed to do both, products and services, and as an example of a company that uses latest technologies in a hot field (e-learning), we felt that PuneTech readers would find it interesting. This article is based on a conversation Navin Kabra and Amit Paranjape from PuneTech had with Vikas Joshi, CEO of Harbinger)

The Harbinger Story

Harbinger was started in 1990 as a software services company. Vikas had just returned after doing a Masters in Computer Science from Syracuse in the U.S. and was a visiting faculty at the University of Pune. He, along with Swati Ketkar (one of his students) were the cofounders of Harbinger.

They started “Intelligent Tutoring Systems” and Agrawal Classes was their first customer. The first 10 years, they grew very slowly, with customers mainly in Pune/Mumbai, and only a few in Bangalore/Delhi. By 2000, they had grown to 28 employees. This was a period when they learnt the basics of how to do business, slowly and painfully.

In these early years, they were mainly helping companies with building CAD automation, and other systems that help in the engineering lifecycle. A few of their projects involved the use of computers/multimedia in training. Around this time they created their own product, CBTPro (Computer Based Training), which, in 1998,  won MCCIA’s prestigious Parkhe Award (given to companies with the most interesting new products and ideas). From this point onwards they really started growing fast, both on the services side as well as the products.

From the beginning, while Harbinger was focusing on domestic customers, the Indian IT industry had been heavily involved in “body-shopping” (i.e. sending Indian programmers to the US for outsourced (but on-site) work). Harbinger were very clear that they did not want to do this. By 1999-2000 internet in India had advanced to a stage where it became clear that it would be possible to take on outsourcing work from the US without the need for programmers be moved to the US. This is when, after 10 years of existence, Harbinger went international. From that point on they have grown their international business to a point where the Indian market is now an insignificant part of their revenues.

Their services business has 300+ employees, and their portfolio is in these major areas: e-learning, web development, testing, and mobile development. Microsoft is a major customer.

Harbinger’s products are described in more detail in the next section.

Harbinger’s Products

While services business was being built up, product business (CBTPro and e-learning) was going well in India. In 2002 they actively started exporting the products.

Their product business started based on a pattern they were seeing in their services business. They noticed that existing e-learning solutions were not interactive. In terms of technology, it was clear that adding Adobe Flash to e-learning products would easily give the required interactivity – but there was big gap in the industry between instructional designers and flash developers. Flash developers were engineers who were not good at designing instructional content, and instruction designers did not have enough programming skills to be able to create content in Flash.

This led Harbinger to their Raptivity product line. Basically, Raptivity is an interactivity building tool, which includes a huge library of ready-made interactions, which can be used by non-technical people to quickly add interactivity to e-learning content.

The main customers of Harbinger’s products fall in these segments: US High-tech companies, US Traditional Companies, US Educational/Non-Profit/Government organizations, Europe, Asia-Pacific, and India-MiddleEast-Africa.

Some interesting drivers of Harbinger’s success

One major decision that Raptivity took early on, was that they would make it work with other authoring tools (not just Harbinger’s authoring tool). This was a key decision, which reduced the barrier to entry for customers. As a result of this decision, they have to stay in close contact with various authoring tools (including new ones), and work with them to integrate Raptivity. In the process of interacting with the vendors of any authoring tool, they are very open about disclosing Harbinger’s own authoring tool.

Another important area is the sales channel. Harbinger has its own sales force, but also sells a lot through resellers and other channel sales. One major mistake many companies make when using channel sales, according to Vikas, is to think of the sales channel as an external entity. Much better results can be obtained if you think of them as a part of your team. What does this mean? Include them on road-trips, conferences, and education about your products. The channel employee assigned to you should be treated as your salesperson. Because he is your salesperson.

A third area that a products company needs to be aware of is that the value proposition for a sales channel, and the value proposition to the end customer are two different things. Sometimes they are aligned, but sometimes, they can conflict. So, both need to be managed separately.

This means that the various sales channels should be segmented carefully, and the company should create unique product offerings for each channel. For example, in case of Harbinger’s products, one channel is Training System Integrators, and these vendors are interested in building the most comprehensive and feature rich system possible. They are not as interested in margins as they are interested in the fact that your products should be cutting edge and should have all the important features. By contrast there are “box pushers” (hardware vendors) who are more interested in margins and volumes. A third category of resellers is companies who wish to be seen as thought leaders, influencers and visionaries. Their motivations on selling your products is very different from those of the previous two categories.

Thoughts on Future Trends in e-Learning

Vikas believes that the primary pain point that they were focusing on (i.e. allowing e-learning authors to easily incorporate interactivity in their systems) is now a solved problem. The next challenges will come from these areas:

  • Touch Tablets: Touch tablets are likely to have a profound impact on this industry. Not only does this give rise to a wide variety of screen sizes and hardware capabilities (which was rather limited in the PC/Desktop days), but also the fact that touch is a fundamentally different form of interaction.
    • For example, a customer recently rolled out 1500 iPads to their entire sales force and would like the desktop/laptop e-learning products “ported” to the iPad. However, iPad is a very different beast, with a different paradigm. A simplistic port will fail. It needs to be re-thought from the ground up and a completely new offering needs to be released for this market.
    • Harbinger believes it is well positioned to play in this space because of their research on interactivity (and a couple of patents they have in this area)
  • New forms of interactivity. With Kinect and other forms of interactivity becoming a reality now, very soon, there will be an opportunity to use them in e-learning/training systems
  • Testing the limits of what is possible. For example, one person used Harbinger’s products and created 250 courses over 5 years and trained 20,000 users. A huge impact possible by doing such things – as compared to traditional training. There is an opportunity for e-learning technology companies to provide more and more tools to make such things possible.
  • Using e-learning/interactivity concepts in other areas: Capabilities of human-computer-interface systems are the plumbing. Interesting products are possible if we use the latest plumbing and build the most interesting, compelling, and impactful interactive products on top of it. Examples:
    • Classroom Training
      • Every student has a internet connected device
      • And can be used to enhance class participation
      • And the presentation changes based on participation
    • Richer business presentations
      • Using a Raptivity-like technique in presentations (PPT)
      • e.g. interactive graphs pack
        • Don’t show all information at once
        • Bring relevant information up via interactivity

Thoughts on the Indian Market

Right now, the Indian Market for technology products is very small. As mentioned earlier, it makes up for a small fraction of Harbinger’s revenues even though Harbinger started off as a purely domestic company. However, Vikas points out that the Indian Market is still extremely important. Without Indian market, Harbinger wouldn’t have gotten started, and the first trip to US was only possible due to the sales in the Indian market. Also, for the future, Vikas is extremely optimistic about the Indian Market. Things are changing so rapidly here, so while he is not sure of when exactly it will take off, but take off it will.

Advice to Young Entrepreneurs

Vikas writes a blog at http://teamharbinger.blogspot.com where he regularly gives advice based on his experiences. He points out though that his advice would be applicable only to people who are not more than 10 years younger than he is. Basically, someone who is very far ahead of you (and age is a very rough indicator of this), should no longer be considered a subject matter expert in the challenges you face, since they’ve forgotten what it was like to be in your position.

An important point Vikas makes is that the patterns of entrepreneur mistakes – haven’t changed in 20 years. The biggest one is that early entrepreneurs (especially the technology entrepreneurs who abound in Pune) tend to focus too much on the product itself and the features of the product. It takes quite a while for them to transition to the next stage of entrepreneurship – which is to be able to see their offerings not in terms of products and features, but in terms of benefits that customers get from using their products. During the sales process, the entrepreneur needs to clearly be able to articulate the benefits, and this is the most important thing for an fresh entrepreneur to learn.

The next step for an entrepreneur is to be able to transition from simply talking about the benefits of using their products, to creating or painting a vision of experiences for the customer. A 43-year old accountant wants to zip through downtown on a motorbike. Is there anything in your product that gives him a fraction of that experience. How do you give your customer that feeling? This is a very advanced art, and the ultimate goal for an entrepreneur.

Overview of KLISMA – Loyalty/Group buying startup incubated at Persistent

So Customer is King; and the “loyal” King gets rewards. But how many of us really carry all the paper/plastic around or remember to redeem these? KLISMA, is a new customer loyalty program, that can be used via your mobile – which you always have with you.

KLISMA is primarily focused at providing group buying benefits to employees of corporate and institutional clusters for its services, but it also supports individual customers as well.

KLISMA offers a mobile based membership card. A corporate employee or an individual user can register (free) and get a mobile based ID across all participating retailers in the program. The user can even group family members under one ID. Once the account is setup, the user will be able to obtain digital receipts, return products, redeem m-coupons, and participate in retailers’ loyalty programs using mobile-based KLISMA ID. This service eliminates paper clutter, lost receipts for product returns, the frustration of keeping track of discount coupons and plastic loyalty cards in wallet, purse or key chain. So, you are now a “green shopper” as well.

KLISMA goes far beyond linking everything to the cards a user already carry in their wallet or purse. KLISMA constantly searches through promotions and offers to find the best deals on everything from clothing to groceries to electronics to restaurants. KLISMA’s suggestions are unique to the user, as they’re based on what you typically purchase. For example, if we like a certain store, it might offer us a m-coupon from them for “10% Off All Purchases of Rs.1000 or more”. Or, if we like a certain product, it might show us a “Buy 1, Get 1 Free” m-coupon.

Ajay Aggarwal, the Chief Customer Experience Officer at KLISMA says ‘KLISMA is a comprehensive platform for modern consumers to plan, shop and manage their entire consumption cycle and it also enables modern retailers to deliver desired shopping experience to these consumers.” To say it in a simpler way, KLISMA works more like the “armed forces canteen service” for corporate employees. In a way it engages with corporate customers to deliver its services to its employees.

I bet you are now reminded of Groupon or Snapdeal. But KLISMA begs to differ. KLISMA enables its members to buy anything ranging from a car to a cinema ticket at the time they wish to buy, the price they wish to buy and retailer they to buy from. Since KLISMA is completely member driven and not retailer driven it is truly a pull platform which is the core difference whereas all others are push models. Apart from that, it offers deals to its members. There is a unified loyalty program across all retailers, personalised promotions based on individual shopping pattern and behaviour, very wide products & services range (unlike Groupon and Snapdeal) and mixed channel experience over internet, mobile and phone support.

Ajay Aggarwal has been associated with retail industry since 1993 and post 2006 he tracked the consumer challenges in this industry when he felt the need to have a platform to push for shopping experience advocacy. “I firmly think this will be the future need of matured modern consumers”, assures Ajay.

KLISMA comes from Persistent, and Ajay Aggarwal waxes eloquent when he is asked about his experience of being incubated in Persistent.

“I started working on KLISMA in June 2009 and its basic framework comprises of Cloud, BI, Mobile and Collaboration technologies. This is where I shared the concept with Dr. Anand Deshpande in November 2010 and he invited KLISMA to be part of Persistent and committed his support to make it happen. We worked out a unique innovative model of incubating this within Persistent and it has been a great experience of working as an entrepreneur within a corporate. Very soon KLISMA shall be spun out as a separate entity, jointly owned by Persistent, founders, employees and other investors. I must say large amount of credit for the success goes to Persistent to allow us to operate independently and objectively without any bias.”

We asked Anand Deshpande, CEO of Persistent about how and why Persistent, traditionally a software product outsourcing company, is getting into incubating technology startups. Anand says:

“I am a great believer in the Indian consumer story. KLISMA is a technology based Company for the Indian consumers and we are excited to have built the platform. Persistent has funded and participated in other technology platforms another example would be Parasharplus (http://www.parasharplus.com).

“In addition to incubating products within Persistent we have also announced a partnership to connect entrepreneurs to customers. Recently, we have partnered with 1M/1M an initiative setup by Sramana Mitra who has a goal to help a million entrepreneurs reach $1 million in revenue. Persistent as a technology partner will be reselling and also be a channel for products from select 1M/1M entrepreneurs. In addition, Persistent Systems will also provide outsourced product development services to these companies. In this way, we look forward to help entrepreneurs succeed by bringing new technologies to market.”

In short, other Pune startups that are targeting Indian consumers, and would like some help in reaching the market could approach Persistent for some sort of a partnership, similar to Ajay & KLISMA’s incubation in Persistent.

Ajay is of the opinion that this is the decade of e-commerce in India. Consumer maturity, internet and mobile penetration, 3-G and maturity of supply chain infrastructure in India will give a huge push to this channel in the next 10 years. Like the traditional retail e-commerce growth will also be controlled and limited by government policies, especially FDI in retail. He has no doubt that post 2020 e-retailing space in India will not be different than anywhere else in the world. So if going green and paperless and intelligent is something you like, check out KLISMA’s website